Last updated: 17 March 2026
1. Introduction
Klusta ("we," "our," or "us") operates a platform that connects guests with short-term rental properties (shortlets) across Nigeria. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services. By using Klusta, you agree to the practices described in this policy.
2. Information We Collect
We may collect:
- Account information: name, email address, phone number, and profile details when you register as a guest or host.
- Property and booking information: listing details, check-in/check-out dates, payment information, and messages between guests and hosts.
- Usage data: how you use our platform, including searches, views, and device information.
- Location data: with your permission, we may collect location data to show relevant shortlets and improve your experience.
3. How We Use Your Information
We use your information to operate the Klusta platform, process bookings and payments, communicate with you, improve our services, prevent fraud, and comply with applicable laws. We may also use aggregated, non-personal data for analytics and to improve the shortlet experience across Nigeria.
4. Sharing of Information
We may share your information with hosts or guests as needed to complete a booking, with payment and identity verification partners, and with law enforcement when required by law. We do not sell your personal information to third parties for marketing purposes.
5. Data Security and Retention
We implement appropriate technical and organisational measures to protect your data. We retain your information for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You can manage your account and preferences in your Klusta profile or contact us at the details provided below.
7. Contact Us
For privacy-related questions or requests, contact us at Klusta Contact or via the contact details on our website.